Get to know how clients think about Securus Technologies in 5 minutes

Have you ever wondered how prisons operate? If so, you have probably heard about Securus Technologies, one of the largest providers of parolee tracking, detainee communications, and government info management. It serves around 2600 correctional facilities in forty-five states, Canada, District of Columbia, and Mexico, and more than one million inmates countrywide. Securus is the number one provider of innovative and comprehensive technology solutions. Its headquarters is Dallas.


This article has curated comments from formal letters and email communications that prisons and jail officials send. The comments are from individuals given the responsibility of preventing and solving crimes as well as making prisons safe and better. According to Securus CEO, Richard A. Smith, the firm develops new products and services weekly if possible to help prisons and enforcement officials to prevent and solve criminal cases. Below are some of the comments


  • According to one official, they were conducting an investigation when they called Securus to enquire about the covert alert feature and with their help, they were able to use the feature to arrest a suspect.


  • One official commented that he was able to listen to an inmate-to-inmate call. He was able to hear two siblings converse together with the mother on the outside. The older sibling and the younger sibling who was innocent on what to say if questioned about a shooting that had happened recently. The official said that listening to the communications was crucial to solving the case.


  • One sheriff stated that he was taking the minute to recognize the LBS software by Securus. Together with other law enforcement resources, the department was able to recover millions of assets, illegal money, and drugs. He added that without the software, they would have struggled to recover these assets.


In conclusion, the CEO says that the firm extends an open invitation to their competitors to visit their technology center and try to improve the industry.